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Shipping & Delivery



Free delivery on all orders shipped to the UK Mainland over £100

Free Collection:
171 Railway Arch, Robert Dashwood Way, London, SE17 3PZ


Where do we deliver plants?
We only deliver plant compositions within the Greater London Region.

How long do we take to Process Orders / Shipping times
Your order will be processed and shipped within 14 working days.

Delivery cost:
Standard Courier Delivery: £20.00
Delivery is free for all orders over £100.00.

Other items

We use a dynamic calculator based on the weight of the product. The minimum shipping fee is £3.5 for light consignments and maximum fee is £59.99 for bulky or heavy consignments. We believe that’s it fairer to show real shipping surcharges than hide these costs uder a product price and offer so-called “free delivery”.

We use the well-established courier services to deliver our planters. All parcels are tracked and signed for, with a 1 hour ETA delivery window, automated SMS text to the mobile number supplied at the time of your order and two delivery attempts. In most cases it’s DPD. For heavy or large items we use pallet delivery transport companies, which will contact you before delivery to make necessary arrangements. Usually, they will deliver your order anytime between 9.00 am to 5.00 pm. For most cases it’s Palletways.

Courier Deliveries are carried out from 2 to 14 working days and depends on the item. The delivery time is clearly stated on each product page, next to the product. Orders received after 12.00pm will be processed the next working day. All orders placed after 12.00pm on Friday will be processed the first Monday, exclusive of bank holidays.

The delivery time could be longer due to special circumstances, which we will inform you about. For the delivery cost of “Out of Mainland” purchases please contact us after placing an order.

Free Collection

171 Railway Arch, Robert Dashwood Way, London, SE17 3PZ
Collection time: Weekdays from 9am to 5pm only.

Damaged Deliveries

Occasionally, you could receive damaged items due to poor transit circumstances. You have to check all goods before signing for them. If you find damaged items please sign for them as damaged. In other cases, it’s hard to get reimbursement from carriers.
If you received damaged delivery without signing for it, you have to inform us within 24 hours after receiving parcels.

There are a few exceptions to the rule above that can increase the delivery time scale

  • Different Delivery Address to the Invoice Address

If you specify a different delivery address to the invoice address, we make additional security checks. These checks are to protect cardholders from unwanted fraud. These checks typically add 1 to 2 days to the delivery timescale.

  • Not home for the delivery?

Our couriers will make an attempt for delivering your order twice and if you are not home, they will leave a calling card with instructions, offering you the option to collect your parcel from the depot yourself or to arrange an alternative delivery date. Our couriers require a signature or your package can be left in a safe place or with a neighbour if you provide couriers with such instructions. Please respond to calling cards ASAP. Otherwise, the courier will return the goods to us. Sadly we are charged by the courier for this return! Your help is greatly appreciated to avoid this charge.

  • Items produced for a specific order/bespoke orders

If you order a product that has to be manufactured, we will arrange a specific delivery time with you after we get the production date for your order.

Please see below how pallet deliveries are carried:

  • Our pallet deliveries are made to a kerbside location
  • We need to deliver on solid, flat surfaces to facilitate safe pump truck operation
  • We will deliver to ground level locations only
  • We cannot deliver pallets on steep inclines
  • Driver is not permitted to enter your property
  • Recipients should stay at safe distance from the vehicle
  • Pallet/packaging disposal is the responsibility of the recipient

If you have any questions about Shipping & Delivery please contact our Customer Service by email  info@potworld.com

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Free standard delivery on orders over £100


Need to get in touch?
If you need help with anything regarding our products and helping you make a decision, don’t
be afraid to email info@potworld.co.uk or call us on 0333 577 6162.


– Secure payment – our systems are protected with bank grade security, don’t worry your payment is safe with us. We’re compliant with PCI DSS standards and use Stripe as the main provider.


We are constantly working on improving the quality of our pots as well as finding new styles, designs and looks. This makes our business a constantly evolving one, striving to always offer customers the highest quality products.

Pot World Promise

If you need advice or a helping hand, we promise to always offer our services for anything you may need. We guarantee that our pots are made from 100% recycled materials and are protected against any colour fading. We offer a one-year warranty in case the colour does fade, but we are confident this won’t be the case.