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Return Policy

Pot World Promise

We love all our pots and want you to love them too. We make every effort to bring you a pot that as closely as possible matches the pot as it appears on our website, in the size you have chosen. We do though want you to understand that these pots are handmade quality and each pot is one of one. These concrete-like pots will have certain marks which make them authentic and original.

If you’re unhappy with your pot for any reason, contact us within 15 days using the Contact us section on our website.

If you don’t like your pot and would like to return it, depending on where you are based, we can collect it (London Area), but please contact us before any of this so we can arrange which service would be best to use.

If you think your pot arrived damaged, please include a photograph of it when you contact us. We may ask some questions to understand how it got the way it is, however if it arrived damaged, we will for sure offer you the best alternative and work out the best solution.

Cancellation policy

If you wish to exercise your right of cancellation within 14 days, you are obliged to retain possession of the goods and take reasonable care of them.

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Free standard delivery on orders over £100

Help

Need to get in touch?
If you need help with anything regarding our products and helping you make a decision, don’t
be afraid to email info@potworld.co.uk or call us on 0333 577 6162.

Security

– Secure payment – our systems are protected with bank grade security, don’t worry your payment is safe with us. We’re compliant with PCI DSS standards and use Stripe as the main provider.

Quality

We are constantly working on improving the quality of our pots as well as finding new styles, designs and looks. This makes our business a constantly evolving one, striving to always offer customers the highest quality products.

Pot World Promise

If you need advice or a helping hand, we promise to always offer our services for anything you may need. We guarantee that our pots are made from 100% recycled materials and are protected against any colour fading. We offer a one-year warranty in case the colour does fade, but we are confident this won’t be the case.